Delivery Policy

This policy governs solely Joe’s Folke Craft & Traditional Furniture shipping and delivery terms & conditions. 

Joe’s Folke Craft & Traditional Furniture reserves the right to modify these Shipping and Delivery Terms and Conditions at any time without notice, and such changes shall be deemed effective immediately upon posting of the modified Delivery Terms and Conditions. You should regularly review these Delivery Terms and Conditions to ensure that you are aware of, understand and accept any changes made.  Your continued use of the Services following the posting of changes to these Delivery Terms and Conditions will indicate your acceptance of those changes.

Customers should always refer to the available shipping and delivery options and corresponding prices presented during the checkout process. Pricing and delivery times will vary based on specific delivery postal codes, your total order weight, or order size.

When placing your order, order processing and transit time are used to calculate the estimated delivery date.  Some areas may take longer due to the frequency of deliveries to the delivery postal code or other circumstances beyond our control.

Large Item Deliveries

You or a representative (18 years of age or older) must be present to receive the merchandise at the agreed upon day and time window, even if the product will be delivered to your doorstep. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.

Please examine your items upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. Please note at delivery if there are any visible packaging defects, damaged items, or missing merchandise.

If you or your representative acknowledges receipt without identifying such externally visible defects, we may not be able to replace your items or refund your purchase. If, once you have unpacked your order, there are missing, damaged or incorrect pieces, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our Returns Policy.

Contact

Should you have any questions about your delivery please email us at joe@joescraft.co.uk